Before we start dissecting what the two offer, for those that aren’t familiar with these organisations, here’s a brief description of both communications companies:
Mitel
Mitel Networks Corporation is a Canadian telecommunications company. The company previously produced TDM PBX systems and applications but, following their change in ownership in 2001, they now focus almost entirely on VoIP systems and products, and have been very successful in this venture.
RingCentral
RingCentral Inc is an American publicly traded provider of cloud-based communication and collaboration products and services for businesses. Founded in 1999, RingCentral has been trading effectively ever since.
You must use the right VoIP service, because, in the modern world, this can be the difference between success and failure. A good quality VoIP system will allow your team to stay in contact with one another – and yourself – no matter their locations on the globe.
Throughout this article we will explore RingCentral and Mitel further. We hope that, after reading it through, you will have a better idea about the customer support options and the best features of both of these VoIP offerings.
Mitel vs RingCentral
RingCentral Overview
RingCentral provides businesses with a Cloud-based communications system that makes it more convenient to manage all communications. It is compatible with a range of different devices, thus ensuring that your team can use them easily and improve communications, whilst using that same system to improve contact with suppliers and clientele alike.
Mitel Overview
Mitel’s VoIP system comes with a variety of advanced and basic features, all of which can be made use of by companies of all shapes and sizes. Their communications are unified – so they are very easy to scale, which makes this system an ideal choice for businesses that are in a period of growth.
RingCentral Main Features
- Local & toll-free numbers
- Voicemail
- Voicemail greetings
- Voicemail to email
- Internet fax
- Conferences
- Call reports
- Auto receptionist
- Extensions
- International numbers
Business owners like RingCentral as their app integrations are very good. They include apps like Zendesk, Dropbox Business, Microsoft Outlook, Microsoft 365, and GSuite.
You are likely to be already using at least one of these apps, making the integration process much easier. Employees can implement VoIP’s features with the programmes that they are most familiar with.
Desktops, Android and Apple devices are all compatible with RingCentral. You can therefore be sure that your team can use all of their devices to stay in contact with each other and clients, regardless of where they are in the world (as long as they have an internet connection).
Mitel Main Features
- CRM integration
- Messenger
- Real time data available
- Queue system included
- Call recording
- Call transfer
- Contact history
- Communication management
- IVR/ Voice recognition
The slight difference with Mitel in comparison to RingCentral is that it is only compatible with Apple devices and desktops – this means those users that work from their Android devices may struggle a little bit more than others. Those users with Apple devices can download the app which is formatted for mobiles; making it much easier to stay in contact with clients and team members.
Integrations aren’t as extensive on Mitel but there are still some, including Tigerpaw, AuguTech, WebRezPro, and InGenius. If your business uses any of these applications, integrating with Mitel can be much smoother as they are designed to fit in with the existing infrastructure that you have already.
Calling Plans & Pricing
RingCentral
RingCentral’s pricing is simple – it is split into three plans that can be paid for monthly or annually.
Mitel Phone System
Mitel goes about things slightly differently; they provide their users with prices for their VoIP systems catered to their needs. You simply get in contact with Mitel to inform them of the VoIP features you want included in your plan – or at the least what you hope to achieve from them – and the number of users you want to have on the plan, and this is enough for them to prepare a quote suited to you.
Customer Support
RingCentral
RingCentral has a few different ways to contact them; the main two are by using their phone line and live chat support – both are reliable options that a business owner can use if they need direct assistance from someone at RingCentral. They also offer a knowledge centre and video tutorials should you want to educate yourself.
Employees have the ability to train themselves using the tutorials; the benefit of teaching themselves is that they make the integration smoother and faster. With the opportunity to solve their own smaller issues, your team can make the most of their workday without minor inconveniences getting in the way.
Mitel
Mitel’s customer support options include live chat systems and a phone line – both will allow you to be in contact with an expert from Mitel. If you are having trouble with your VoIP system and need to get assistance from an expert, both options offer a quick response.
So, what’s the verdict?
Verdict of Mitel vs RingCentral
Now that you are familiar with the different features of RingCentral and Mitel you can make a decision based on what is best for you, your team, and most importantly, what is going to promote the continued improvement of your communications. The choice is entirely dependent on what you hope to achieve from VoIP and the support that comes with it.
Prepared, Secure, and Supported
At Grapevine, our team of dedicated engineers can meet any technical challenge you may come across. We take our time in getting to know you, your business, your employees, and your goals for the future so we can then find the best technological solution for you to guarantee constant security and progression. Our years of experience leave us primed and ready with all the tools needed to ensure a top-quality service, now and into the future. Contact our team and let us start our journey together today.
