{"id":5584,"date":"2013-09-06T16:15:00","date_gmt":"2013-09-06T16:15:00","guid":{"rendered":"https:\/\/grapevinemsp.com\/2013\/09\/06\/3-tips-to-great-customer-service\/"},"modified":"2013-09-06T16:15:00","modified_gmt":"2013-09-06T16:15:00","slug":"3-tips-to-great-customer-service","status":"publish","type":"post","link":"https:\/\/grapevinemsp.com\/3-tips-to-great-customer-service\/","title":{"rendered":"3 Tips to Great Customer Service"},"content":{"rendered":"

\"484189_businessmen_shaking_hands\"<\/a>Naturally, success for a company doesn\u2019t involve just one or two things, and everything a company does is important. However, each and every one of those components needs to be done correctly to find success, and one of those components is customer service. Customer service is incredibly important to any company looking to succeed, especially if they depend on word-of-mouth marketing. Here are just a few ways to start improving your customer service today.<\/p>\n

Ask Human Questions<\/b><\/p>\n

Don\u2019t just ask generic questions all of the time. While it\u2019s okay to start there, eventually asking more important, personalized questions as a conversation continues is important. While it can be difficult to please every customer\u2019s demands, doing your absolute best to make sure you get them what they need is important. It will help them realize that you actually care about their needs and wants, and this will often spur referrals and repeat business.<\/p>\n

Stay Charismatic<\/b><\/p>\n

We all have bad days, and there\u2019s nothing wrong with feeling like you\u2019re in a bad mood for a few hours. However, throwing that kind of attitude on your customers is never a good thing. It doesn\u2019t matter if the customer walks in the door, calls you, or emails you \u2013 remaining charismatic and treating them as they\u2019re your first customer of the day is essential. In addition, this applies to your website. If your website has a lot of links and loops to jump through before a client can get basic information, that can make someone who might otherwise be a great client feel frustrated. Charisma applies to you as well as your brand.<\/p>\n

Something Wrong? Fix It<\/b><\/p>\n

This feels intuitive, right? If a customer has a problem, fix it. However, without the first two tips on this page, you won\u2019t have any luck fixing someone\u2019s problem, either. Communicating appropriately with both the people you work with and customers is essential in fixing issues that may arise. Don\u2019 forget: stay approachable and ask questions that really matter to the situation.<\/p>\n

In the end, customer service boils down to remembering you\u2019re human, too, and not just a robot that does their job day in and day out. Ask questions you know you\u2019d like to be asked. Keep a good attitude, even when someone\u2019s upset. Finally, fix something when it\u2019s wrong as soon as you know exactly what the problem is. Customer service isn\u2019t complicated, but it does take some thought and effort.<\/p>\n

Used with permission from Article Aggregator<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Naturally, success for a company doesn\u2019t involve just one or two things, and everything a company does is important. However, each and every one of those components needs to be done correctly to find success, and one of those components is customer service. 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