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We go over this a lot. But because September is National Preparedness Month, we think it\u2019s important to go over it again.<\/p>\nWe go over this a lot. But because September is National Preparedness Month, we think it\u2019s important to go over it again.<\/p>\n
You simply never know when a disaster is going to strike your business. A single disaster or day of downtime can completely cripple you. If you don\u2019t have a plan, you won\u2019t be able to recover from such a situation, and you definitely won\u2019t be able to keep functioning while it\u2019s happening.<\/p>\n
You need to make sure that all of your documents and archives have redundant copies. If your business can manage, there should be a copy on-site and off-site, and they should be updated at least once a day. Usually, backup services allow you to access these secure backups from any device with an Internet connection, including from a smartphone.<\/p>\n
It may seem like common sense, but make sure your \u201cabout us\u201d and \u201ccontact us\u201d pages have e-mails, Facebook links, and Twitter links as well. That way, if your website is down or your services aren\u2019t working the way they need to work, your customers can send you a note and get in contact with you somehow. If you make users jump through a bunch of hoops to get to an e-mail address, you’ll have to deal with angry customers once your website goes back up.<\/p>\n
Make sure you have a copy of your client data handy and, preferably, printed out and updated at least once a week. If all else fails, you can at least find a way to contact your customers \u2013 probably via phone \u2013 to let them know what\u2019s going on behind the scenes. More likely than not, they\u2019ll understand if you get in contact with them \u2013 they may not feel the same way if you leave them in the dark.<\/p>\n
When you make a plan, make sure it has your customers, your data, and the soundness of your business in mind.<\/p>\n