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Did you know that finding a new customer can cost you almost seven times more than just keeping your old ones? While it\u2019s good to go out and seek new customers, it\u2019s an even better idea to focus on those you already have. But if you have a large customer base, it\u2019s beneficial to find a way to make sure they stick around, but how do you do that when you have limited man power? The answer lies in surveys, like the types below.<\/p>\n
Customer Satisfaction<\/strong><\/p>\n We\u2019ve all taken one or two of these, whether it\u2019s over the phone or at a restaurant waiting for our check. If customer satisfaction is low, customers often get discouraged. The worst part about it is that the ones who are upset or don\u2019t appreciate your service often don\u2019t say much at all, but they will fill out a short survey to tell you, anonymously, how you are doing. Make sure your survey includes questions about how satisfied they are with the quality of your product, pricing, and delivery.<\/p>\n