{"id":30397,"date":"2012-12-03T18:19:00","date_gmt":"2012-12-03T18:19:00","guid":{"rendered":"https:\/\/grapevinemsp.com\/2012\/12\/03\/pleasing-the-difficult-to-please\/"},"modified":"2012-12-03T18:19:00","modified_gmt":"2012-12-03T18:19:00","slug":"pleasing-the-difficult-to-please","status":"publish","type":"post","link":"https:\/\/grapevinemsp.com\/pleasing-the-difficult-to-please\/","title":{"rendered":"Pleasing the Difficult to Please"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft size-full wp-image-1059\" src=\"https:\/\/sitesdev.net\/articles\/wp-content\/uploads\/2012\/12\/Irate.jpg\" alt=\"\" width=\"300\" height=\"225\" \/>You aren\u2019t a business owner until you\u2019ve had someone complain about what you do for them. Who among us hasn\u2019t received an email in all caps with too much punctuation? Other than just being frustrating, these kinds of customers cost you time, stress, and revenue. However, there is a right way to satisfy your irate customers, and it won\u2019t take a ton of effort.<\/p>\n<p><strong>Identify Difficult Customers Immediately<\/strong><\/p>\n<p>If you\u2019ve been in business for a while, you should know how to recognize the signs of a difficult customer from miles away. If you here words like \u201cslow,\u201d or \u201cglitch,\u201d you might have a problem on your hands. As soon as you figure it out, listen closely to their issue, and watch out for an increase in the customer\u2019s voice volume or a sudden snippy tone. Often, these are signs emotions are running high.<\/p>\n<p><strong>Be Patient, but Get on with It<\/strong><\/p>\n<p>You won\u2019t be winning any new customers over \u2013 or keeping any of your old ones \u2013 if you don\u2019t respond as fast as you possibly can. Customers just love knowing when someone\u2019s paying attention to them, especially ones that may be more impatient. Difficult customers always appreciate near-instant responses, so make sure you hand them out regularly.<\/p>\n<p><strong>When You Can, Talk on the Phone<\/strong><\/p>\n<p>People say things over email that they would not otherwise say. If you can\u2019t feasibly speak to someone face-to-face, try calling them. If you can\u2019t call them, Skype them. Avoid emailing them. If you want to defuse a situation, it\u2019s much more effective to be heard by an irate customer. Nothing will matter more to an upset customer than a human, understanding tone.<\/p>\n<p><strong>Be Truthful<\/strong><\/p>\n<p>If something is your fault \u2013 and sometimes when it isn\u2019t \u2013 there\u2019s no reason you shouldn\u2019t fess up and attempt to make it better. If your site is broken, it\u2019s okay \u2013 but you need to say so. Even if this only ticks off your customer more, remain calm and tell them that you\u2019ll help them with their problem as fast as you possibly can. Usually, transparency will calm a customer down since they know you\u2019re not trying to hide your mistake from them.<\/p>\n<p><a href='https:\/\/sitesdev.net\/articles\/2012\/12\/03\/pleasing-the-difficult-to-please\/' rel='nofollow'>Used with permission from Article Aggregator<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You aren\u2019t a business owner until you\u2019ve had someone complain about what you do for them. Who among us hasn\u2019t received an email in all caps with too much punctuation? Other than just being frustrating, these kinds of customers cost you time, stress, and revenue. However, there is a right way to satisfy your irate [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pleasing the Difficult to Please<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grapevinemsp.com\/pleasing-the-difficult-to-please\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pleasing the Difficult to Please\" \/>\n<meta property=\"og:description\" content=\"You aren\u2019t a business owner until you\u2019ve had someone complain about what you do for them. 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