![\"dealing_with_different_ty_115319_213181\"](\"https:\/\/sitesdev.net\/articles\/wp-content\/uploads\/2016\/01\/dealing_with_different_ty_115319_213181.jpg\")
Customers come in all shapes and sizes, but broadly speaking, they tend to fall into five major categories. Recognizing them will go a long way toward helping you deal with each type as you encounter them.<\/p>\nCustomers come in all shapes and sizes, but broadly speaking, they tend to fall into five major categories. Recognizing them will go a long way toward helping you deal with each type as you encounter them.<\/p>\n
Just Regular Folks<\/strong><\/p>\n The vast majority of your customers will fall into this category. They\u2019re not expecting the moon from you, but they are expecting fair and decent treatment. This group is the easiest to keep happy, but if you should cross the line with them, you\u2019ll probably lose them forever. This group represents the heart and soul of your customer base. Without them, you don\u2019t have a business. Treat them well.<\/p>\n The Narcissist<\/strong><\/p>\n This group has a sometimes loud, restless intensity about them. When they make a demand, they want an answer right now. When they have a problem, they want it resolved yesterday. Any delay in problem resolution will lead to an epic, vocal outpouring. This group almost universally regards themselves as highly important. Nobody else matters. The only thing that matters is them, and whatever problem they\u2019re having. If they detect that you\u2019re not dropping everything to deal with them, they\u2019re likely to explode. The best way to deal with them is with kid gloves. Whenever possible, try to deal with them in isolation, getting them away from your other customers to minimize the risks of a public spectacle.<\/p>\n Nondescript<\/strong><\/p>\n These customers are a subset of the \u201cJust Regular Folks,\u201d with the major difference being that they\u2019re notoriously hard to read. You can never quite tell how they\u2019re feeling about things, and because of that, it\u2019s hard to tell if they\u2019re on the verge of exploding with frustration, or feeling pretty good about things. The best thing to do here is always tread carefully and with respect, just to be safe.<\/p>\n Seething<\/strong><\/p>\n You know the type, and you\u2019ve no doubt dealt with them before. They\u2019re angry. All the time. About everything, including you and your company, the products it makes, and the services you provide. Everyone and everything is beneath them.<\/p>\n Speaking in quiet tones is the best way to disarm an angry customer. It forces them to stop shouting, if only so they can hear what you\u2019re trying to say to them. Not to mention, it\u2019s really quite difficult to continue yelling at someone who\u2019s speaking at just above a whisper. Try it and see. It works wonders.<\/p>\n Just Plain Crazy<\/strong><\/p>\n Thankfully, there aren\u2019t many of these in the world, but they do exist. These folks are either insane, unbalanced, or have too much free time. They tend to stalk, badger, invade social media and try to spoil it for everyone, and the like. If there\u2019s one type of customer that can get under your skin, and make you lose your cool, this is the type.<\/p>\n The trick is \u2013 that\u2019s what they want. That\u2019s what they\u2019re hoping for. If they make you lose your cool in public, they \u201cwin,\u201d in their minds. The best way to deal with them is quietly, calmly, and professionally, and should they cross the line into outright illegal behavior, report them at once and let the authorities handle them.<\/p>\n","protected":false},"excerpt":{"rendered":" Customers come in all shapes and sizes, but broadly speaking, they tend to fall into five major categories. Recognizing them will go a long way toward helping you deal with each type as you encounter them. Just Regular Folks The vast majority of your customers will fall into this category. They\u2019re not expecting the moon […]<\/p>\n","protected":false},"author":5,"featured_media":24408,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"yoast_head":"\n