{"id":24164,"date":"2015-09-03T15:00:00","date_gmt":"2015-09-03T15:00:00","guid":{"rendered":"https:\/\/grapevinemsp.com\/2015\/09\/03\/are-you-managing-your-online-reviews\/"},"modified":"2015-09-03T15:00:00","modified_gmt":"2015-09-03T15:00:00","slug":"are-you-managing-your-online-reviews","status":"publish","type":"post","link":"https:\/\/grapevinemsp.com\/are-you-managing-your-online-reviews\/","title":{"rendered":"Are You Managing Your Online Reviews?"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft size-full wp-image-4733\" src=\"https:\/\/sitesdev.net\/articles\/wp-content\/uploads\/2015\/08\/AreXYouXManagingXYourXOnlineXReviews.jpg\" alt=\"AreXYouXManagingXYourXOnlineXReviews\" width=\"300\" height=\"225\" \/>Online reviews, particularly for products that aren\u2019t bought in store (or can\u2019t be), are incredibly powerful. This is especially true for the businesses that provide these products. If you start to soak up bad reviews, people will notice, especially if there is competition nearby. However, sometimes you just can\u2019t help a bad review \u2013 and sometimes you didn\u2019t even know you had one. So how do you manage your reviews, and how do you stay on top of the good and the bad? Here are just a few ways you can make that happen.<\/p>\n<p><strong>Pay a Lot of Attention<\/strong><\/p>\n<p>This should go without saying, but it\u2019s important that you pay a lot of attention to what people are saying. Google Alerts is a free program, and it\u2019ll tell you when someone leaves a review for you on Google (Google and Yelp are the two most popular review sites). This means that no one has to stumble onto a bad review that was left unaddressed by a representative of your company, since the alert can remind you to reply promptly. As for Yelp, you can also set the system to alert you when a review is posted, and the site itself gives you an opportunity to review your reviews.<\/p>\n<p><strong>Reply, Reply, Reply<\/strong><\/p>\n<p>Even if you have a good review, don\u2019t forget to leave a little personal note! Nothing is more meaningful to a potential customer than a response to a good review or a courteous, reasonable response to a bad one. Reply promptly to any review you can so that someone knows either that they\u2019re appreciated, or that they can come back for a meal on you (or that you do care that they had something bad to say).<\/p>\n<p>To take this a step further, it\u2019s very important that you never respond unprofessionally to a review, no matter how upset the review makes you (or how untrue it is). Always remain professional, as that will matter more to potential clients than the bad review itself. If you need a minute, step away. Get angry. Then come back and respond later after you\u2019ve had some venting time.<\/p>\n<p><strong>Ask for Reviews<\/strong><\/p>\n<p>While you can\u2019t outwardly ask for a good or bad review from your customers, there are several ways to ask for reviews legally. For one, you can just ask that people leave reviews, good or bad, on your review websites. You can also hint that you\u2019d like reviews by posting a \u201cWe\u2019re on Yelp\u201d sticker in your window, which are available for free to businesses on Yelp. Secondly, you can leave a survey request at the table or counter that you know they\u2019ll be at before they leave.<\/p>\n<p>These reviews, while they aren\u2019t publicly shared, are great to post on your website in the \u201creviews and opinions\u201d section on your website. Don\u2019t have one? Time to go create one. If you remind people to leave reviews, you\u2019ll get more good ones, which will help your cause tremendously.<\/p>\n<p>Reviews are important for the success of your business, and with a little love, a lot of attention, and maybe a push in the right direction, you\u2019ll see how essential it is to manage them each and every day.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online reviews, particularly for products that aren\u2019t bought in store (or can\u2019t be), are incredibly powerful. This is especially true for the businesses that provide these products. If you start to soak up bad reviews, people will notice, especially if there is competition nearby. However, sometimes you just can\u2019t help a bad review \u2013 and [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":24165,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Are You Managing Your Online Reviews?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grapevinemsp.com\/are-you-managing-your-online-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Are You Managing Your Online Reviews?\" \/>\n<meta property=\"og:description\" content=\"Online reviews, particularly for products that aren\u2019t bought in store (or can\u2019t be), are incredibly powerful. 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